b-process has highly experienced technical assistance teams who work with customers to support them in using our solutions.

Get help right away
  
Our Support teams help you get the best out of our solutions and are available:
from 08:00 to 18:30 from monday to Wednesday
Direct phone: 0825 825 486
e-mail: support@b-process.com
Web request space: https://bugtracker.b-process.com

Our commitments

• To offer precise and immediate technical support to users of b-process solutions
• To make invoicing flow supervision easier by providing daily notification confirming the integration of invoices into the buyer's accounting system (or connection to the production platform: https://ebp1.b-process.com).
• To provide the solution to support requests after having identified the problem:

• Non-blocking anomalies (problem solved within 48 hours maximum)—upon customer’s request after reception of daily e-mails notifying him of file blockage or invoice processing errors
• Blocking anomalies (problem solved within the day)—problems concerning access to the platform or invoice flows (or on the platform via web request tool, https://bugtracker.b-process.com improving management and follow-up).